
Thermostats Crestron CHV-TSTAT and CHV-THSTAT
74
Thermostats: CHV-TSTAT and CHV-THSTAT Operations and Installation Guide – DOC. 8163E
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CHV-TSTAT/CHV-THSTAT Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No display No power from
system
Check for +24 V on pins 24(C)
and 24(R)
Check circuit breaker
powering furnace or boiler
Check P4 jumper on
thermostat board
Check thermostat wiring
Incorrect mounting to
backplate
Check thermostat mounting
Heating/Cooling
system not
operating
No power to
thermostat
Check circuit breaker
Check 24 V connection at
thermostat and at furnace/air
conditioner
Check circuit breaker
powering furnace or boiler
Recheck wiring connections
Flashing system
indicator - Short cycle
timer not satisfied
Timer Guards are a safety
feature that prevents rapid
switching between different
cycles;
H1, H2, C1, C2, SB, HM, and
AX flash when the
three-minute timer guards
have not been satisfied
Wait five minutes and/or
consult HVAC contractor
Cannot change
temperature setting
The upper or lower
temperature limits
were reached
Setpoint heat range is
38 – 90º F (3-38º C)
Setpoint cool range is
59-100º F (15 – 38º C)
System cycles too
quickly
Anticipator/Regulation
setting too low
Reprogram
anticipator/regulator setting
Refer to “Thermostat Setup”,
on page 24
High temperature
variance
Anticipator/Regulation
setting too high
(Continued on following page)
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