
SYMETRIX SOLUTIONS: TECH TIP
February 2014
6408 216th Street SW | Mountlake Terrace, WA 98043 USA
T +1.425.778.7728 F +1.425.778.7727 | www.symetrix.co
Troubleshooting
If the iPad touch screen does not seem to be working to control the Symetrix
device then,
1. Check that the IP address of the Symetrix device was entered properly
into the UDP control screen in Crestron’s Simpl configuration screen.
2. Check that the IP address of the Symetrix device hasn’t changed
via the front panel LCD display. Remember to use a Static IP address
for the Symetrix device.
3. Check that the controller numbers entered into the ATI dialer module
match the controller numbers defined in the Symetrix configuration file.
Note:
• Download the Crestron app for the Apple iPad (the $99 only hurts for a couple
of minutes)
• Configure the iPad for “Use Local file”
• Upload the touch panel files to the Apple iPad
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