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2-Series Card Cage System Crestron RACK2

RACK2 System Troubleshooting (continued)

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

System does

not function.

Incorrect power supply. Use a Crestron power supply.

IRP2 or serial port not

placed properly.

Verify placement of IRP2 (Hold

phosphor card under IRP2 while

pressing button) and tighten serial

cables.

Used wrong IR/Serial port. Verify that proper IR or serial port is

defined.

A/V system

device does

not respond.

(Depends on

which cards

are installed)

Serial cable miswired. Verify that serial cable is wired correctly

for RS-232.

Troubleshooting Non-Functioning Units

Perform the following procedures to correct system lock-up problems that are not

resolved via the procedures in “Troubleshooting Communications” on page 23.

1. Connect a DB9 straight-through RS232 cable between the RACK2 and a

PC. Refer to “Establishing Communication with the RACK2” on page 21

for more information.

2. Open Viewport and select Setup | Communication Settings to open the

“Port Settings” window.

3. In the window, select RS-232 (Connection Type), 57600 (Baud Rate), N

(Parity), 8 (Data Bits) and 1 (Stop Bits) and click OK.

4. Power down the RACK2.

5. While powering up the RACK2, press and hold ALT and K on the

keyboard until the following text (or similar) appears in Viewport:

System Monitor [v1.001 (0001)]

12-19-01 16:25:23 32 MB RAM, 4MB FLASH

CS>

NOTE: After this, you can increase the baud rate to 115200 (for faster

communication) by pressing F8 on the keyboard and then selecting 115200 from the

“Set Baud Rate” window.

6. At the Viewport prompt, type erase and press Enter. The following text

appears in Viewport.

CS>erase

->25%->50%->75%->100%

Done

CS>

7. Press ALT and O (not zero) on the keyboard. The “Open” window appears.

8. Find and select the correct firmware file (.CUZ) and click Open.

9. Once “Completed Successfully” appears in Viewport, type quit at the

Viewport prompt and press Enter.

40 • 2-Series Card Cage System: RACK2 Operations Guide – DOC. 5958

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