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infiNET™ Gateway/Transceiver Crestron C2N-MNETGW
22 • infiNET™ Gateway/Transceiver: C2N-MNETGW Operations Guide – DOC. 6317B
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
C2N-MNETGW Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Device is not
communicating
with the network.
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Device does not
function.
Device is not
receiving
sufficient power.
Use the Crestron
Power Calculator to
help calculate how
much power is
needed for the
system.
NET LED does
not illuminate.
C2N-MNETGW
Net ID is not set
to match the Net
ID of the SIMPL
Windows
program.
Using Crestron
Toolbox, poll the
network. Verify that
the Net ID for the
C2N-MNETGW is set
to match the ID
specified in the
SIMPL Windows
program.
(Continued on following page)
- Crestron C2N-MNETGW 1
- Operations Guide 1
- Contents 3
- C2N-MNETGW 5
- Applications 6
- Specifications 7
- Physical Description 8
- # CONNECTORS* 10
- CONTROLS & 10
- INDICATORS 10
- DESCRIPTION 10
- Industry Compliance 11
- Installation Tips 12
- Network Wiring 12
- Identity Code 12
- Hardware Hookup 13
- Programming Software 15
- Programming with D3 Pro 16
- Example Program 18
- Uploading and Upgrading 19
- Programs and Firmware 20
- Program Checks 20
- Operation 21
- Acquire 23
- Devices 23
- Problem Solving 26
- TROUBLE POSSIBLE 27
- CAUSE(S) 27
- CORRECTIVE 27
- Check Network Wiring 28
- Calculate 29
- Reference Documents 30
- Further Inquiries 30
- Future Updates 31
- Wi-Fi (802.11b/g) 32
- Minimize Interference 33
- Gateway Placement 33
- Antenna Orientation 34
- Vertical Orientation 35
- Return and Warranty Policies 37
- Tel: 888.CRESTRON 03.08 40
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