
Crestron C2N-ANLZ Cresnet
®
Analyzer
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-ANLZ Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not receiving
power.
Check that NET 1 connector is
connected to a Crestron control
system or a Crestron 24 VDC
power supply.
PWR LED does not
illuminate.
Power is not connected to
NET 1 connector or
battery is weak.
Connect power to NET 1
connector. Replace battery.
Memory card not
installed.
Install memory card.
LOG LED does not
illuminate when
pressed.
Memory card is full.
Remove data files from
memory card.
On control systems with an
LCD front panel (i.e. PRO2 and
RACK2), perform a Cresnet
poll (press INFO button, then
NET button).
Poll the Cresnet network from
a Crestron Toolbox text
console window.
NET LED does not
illuminate when
C2N-ANLZ is
connected to a
control system.
C2N-ANLZ is not
synchronized to Cresnet
traffic.
Restart the control system by
pressing HW-R or SW-R or by
cycling power.
Memory card is not
installed.
Install memory card.
Memory card does
not format.
INIT button is not held
long enough.
Hold INIT button for five
seconds.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do
so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators
).
Operations Guide – DOC. 6473 Cresnet
®
Analyzer: C2N-ANLZ • 13
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