Crestron CPC-2000A Spezifikationen PDF herunterladen (Seite 19)

Crestron CPC-CAMI Pan/Tilt Camera Head with Control Interface

Problem Solving

Troubleshooting

The table that follows this paragraph provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron technical

support representative; refer to “Further Inquiries” on page 17.

CPC-CAMI Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

CPC-CAMI does not

function. POWER LED

is not illuminated.

CPC-CAMI is not receiving

network power.

Confirm power is supplied to

the unit.

CPC-CAMI does not

function. NET LED is

not illuminated.

CPC-CAMI is not

communicating with the

network.

Verify network connection on

interface box. Poll network in

Performance Viewport.

CPC-CAMI is not Loose or broken wiring. Verify cable ends and wiring.

responding. CPC-CAMI ID is not set to

match the NET ID.

Poll network in Performance

Viewport. Verify that the CPC-

CAMI NET ID is properly set to

match the SIMPL program.

CPC-CAMI ID is not unique;

two or more units share the

same ID.

Poll network in Performance

Viewport. Verify that each ID is

used once.

ID setting changed after CPC-

CAMI powered up.

Power down CPC-CAMI.

Power up to reset ID.

Presets can not be

recalled.

Hit a limit. Discontinue request for

unobtainable position. Verify

that initialization procedure has

been properly performed.

Unit not calibrated. Calibrate CPC-CAMI per

instructions in this guide.

Further Inquiries

If after reviewing this Operations Guide for the CPC-CAMI, you cannot locate

specific information or have questions, please take advantage of Crestron's award

winning customer service team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +5255-5093-2160.

• In Australia, call Crestron Pacific at +613-9480-2999.

For local support from exclusive Crestron factory-trained personnel in New Zealand

call Amber Technologies at +649-410-8382.

Operations Guide - DOC. 5726A Pan/Tilt Camera Head with Control Interface: CPC-CAMI • 17

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