Crestron C2N-TXM Spezifikationen Seite 23

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Crestron C2N-TXM XM
®
Satellite Radio Tuner
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-TXM Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Wrong power supply. Use a Crestron power supply.
PWR LED does not
illuminate.
C2N-TXM is not
receiving power.
Verify that the cable plugged
into the NET port is secure.
Improper Net ID.
Verify that the C2N-TXM Net
ID matches Net ID in the
SIMPL Windows program.
NET LED does not
illuminate.
Loose network
connection.
Verify that the cable plugged
into the NET port is secure.
Receiving only XM
channels 0 and 1
and, at most, five
other channels that
change every four
hours or so.
The XM Tuner is not
activated.
Activate the XM Tuner as
described in “Activation” on
page 16.
Cannot tune a
channel.
Unauthorized to receive
that channel, or the
channel is blocked.
Contact XM Radio on their
Web site (www.xmradio.com)
or call (800) 967-2346.
Display goes off
and there is no
audio.
XM Radio connection
needs to be
reestablished every 24
hours. (Affects only those
radios that are left on all
the time.)
1. Manually cycle power to the
C2N-TXM once every 24
hours.
2. Add logic to the control
system program to cycle
power once every 24 hours.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of your installation topology,
use Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
Operations Guide – DOC. 6234B XM Satellite Radio Tuner: C2N-TXM 17
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