Crestron TPMC-4SM Installationsanleitung PDF herunterladen (Seite 38)

Isys i/O

Wall Mount Touchpanel Media Center Crestron TPMC-4SM

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If

further assistance is required, please contact a Crestron customer service

representative.

TPMC-4SM Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device does not

function.

Device is not

communicating with the

network.

Use Crestron Toolbox to poll

the network. Verify network

connection to the device.

Device is not receiving

power from a Crestron

power source.

Use the provided Crestron

power source. Verify

connections.

Device is not receiving

sufficient power.

Use the Crestron Power

Calculator to help calculate

how much power is needed

for the system.

TPMC-4SM is not

responding.

No IP address

configured/obtained.

Use the internal setup menu

(refer to “Ethernet Setup”

which starts on page 12) or

Crestron Toolbox to

create/verify Ethernet

settings.

Invalid control system IP

address / IP ID set up

on the TPMC-4SM

The IP address (or host

name) for the control system

is invalid or the IP ID does not

match the one defined in the

SIMPL program. Refer to

“Ethernet Setup” which starts

on page 12 to define IP

addresses.

TPMC-4SM

boots up in setup

screens every

time.

Invalid VT Pro-e project

or no VT Pro-e project is

loaded.

Load/reload VT Pro-e project

using the Toolbox.

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from

the Crestron website (www.crestron.com/manuals). This link will provide a list of

product manuals arranged in alphabetical order by model number.

List of Related Reference Documents

DOCUMENT TITLE

Crestron e-Control Reference Guide

Crestron RoomView Server Edition Installation Guide

TPMC-4SM RoomView Interface Operations Guide

34 • Isys i/O

Wall Mount Touchpanel Media Center: TPMC-4SM Operations & Installation Guide – DOC. 6845A

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