
Crestron CHV-TSTAT and CHV-THSTAT Thermostats
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website
(www.crestron.com) to ask questions about Crestron products. First-time users will
need to establish a user account to fully benefit from all available features.
Firmware Upgrades
To take advantage of all the features, it is important that the unit contains the latest
firmware available. Therefore, please check Crestron’s website
(http://www.crestron.com/downloads/software_updates.asp) for the latest version of
firmware. Not every product has a firmware upgrade, but as Crestron improves
functions, adds new features, and extends the capabilities of its products, firmware
upgrades are posted. If you have questions regarding upgrades procedures, contact
Crestron customer service.
NOTE: Firmware version 2.40 is not compatible with SIMPL Windows programs
that have used firmware version 1.1 and earlier.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
this product, additional information may be made available as manual updates. These
updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations and Installation Guide – DOC. 8163C Thermostats: CHV-TSTAT and CHV-THSTAT • 87
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