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2-Series Compact Control System Crestron CP2 & CP2E
CP2 & CP2E Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
IRP2 or serial port not
placed properly.
Verify placement of IRP2
(hold phosphor card under
IRP2 while pressing button)
and tighten serial cables.
Used wrong IR/serial
port.
Verify that proper IR or serial
port is defined.
A/V system device
does not respond.
Serial cable not wired
correctly.
Verify that serial cable is
wired correctly for RS-232,
422 or 485.
Device is not receiving
sufficient power.
User the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
NOTE: If communication cannot be established or the control system is locked-up,
refer to “Troubleshooting Communications” in the Crestron 2-Series Control System
Reference Guide (Doc. 6256).
NOTE: Passthrough Mode enables Viewport access to any serial controlled device
on the network. This aids in troubleshooting by allowing direct communication
between the PC and a network device (effectively “passing through” the CP2 or
CP2E). For information pertaining to Passthrough Mode, refer to “Passthrough
Mode” in the Crestron 2-Series Control System Reference Guide (Doc. 6256)
Network Analyzer
To assist with troubleshooting, the unit contains Crestron’s patent-pending network
analyzer to continuously monitor the integrity of the Cresnet network for wiring
faults and marginal system performance or other network errors. For more
information on how to use the network analyzer, refer to the Crestron Toolbox help
file and use the index to search for “Network Analyzer”.
Battery Replacement
A Lithium battery is used to power the system clock within the CP2 & CP2E. Under
normal conditions, it will last for approximately 10 years. In the event that the clock
fails, only an authorized technician should replace it. Refer to caution statement
below.
CAUTION: Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer's instructions.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
18 2-Series Compact Control System: CP2 & CP2E Operations Guide – DOC. 5980A
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