Crestron TPS-IMC Bedienungsanleitung PDF herunterladen (Seite 9)

Crestron TPS-IMC Interface Module

Operations Guide - DOC. 5856 Interface Module: TPS-IMC •• 7

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further assistance

is required, please contact a Crestron technical support representative.

TPS-IMC Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Touchpanel does

not function.

Touchpanel is not

communicating to

the network.

Use Performance Viewport (via SIMPL

Windows or VT Pro-e) to poll the network.

Verify network connection to the touchpanel.

Touchpanel is not

receiving network

power.

Confirm that power is supplied to the network.

Touchpanel is not

responding and

Incorrect network

wiring.

Touch screen to remove message and verify

correct wiring to all connectors.

screen displays

"Network Poll Error"

message.

No power to the

touchpanel.

The 8-position

RJ45 audio cable

is mistakenly

connected to the

NET/VIDEO port.

Replace 8-position audio cable with 10-

position net/video cable.

Further Inquiries

If after reviewing this Operations Guide for the TPS-IMC, you cannot locate specific

information or have questions, please take advantage of Crestron's award winning technical

support team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +525-574-15-90.

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at +613-9488-1555.

• In New Zealand, call Amber Technologies at +649-410-8382.

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